ERIC DICKSON NJAGI MUTEGI

Spearheaded the recommendation and implementation of critical hardware and software upgrades for business applications, servers, and network equipment, ensuring optimal performance and reliability.

Developed and communicated new technology requirements to key business stakeholders, facilitating seamless adoption and alignment with organizational objectives.

Formulated and implemented infrastructure management strategies, enhancing operational capabilities, reducing costs, and improving end-user satisfaction.

Managed and monitored infrastructure components, utilizing real-time alerts to proactively address issues and maintain system stability.

Collaborated with line managers to design and deploy tailored system solutions, directly supporting organizational goals and improving efficiency.

Ensured high business uptime and operational continuity for all branch systems, minimizing disruptions and supporting continuous banking operations.

Managed and executed End-of-Day (EOD), End-of-Month (EOM), and other routine processes for all Bank systems, maintaining data integrity and operational efficiency.

Served as the primary contact for IT Service Desk operational and functional issues, resolving critical system problems to ensure smooth business operations.

Analyzed user requirements and existing procedures to automate processing, enhancing efficiency and improving the overall user experience.

Managed the maintenance of critical SQL and Oracle primary and secondary databases, ensuring data availability and system reliability.

Generated regular, detailed reports for IT management on service support issues, providing critical insights for strategic decision-making and operational improvements.

Managed day-to-day relationships with IT suppliers, optimizing support and billing processes to ensure efficient service delivery and maximize value for money.

Contributed to the ICT budget preparation process, providing essential input for third-party supplier services to ensure cost-effective resource allocation.

Coordinated the testing, authorization, and timely application of application patches, ensuring compliance with internal audit requirements and enhancing system security.

Executed cyclical IT works, including DR testing, penetration testing, and software/hardware audits, maintaining system integrity and regulatory compliance.

Provided effective, ongoing support for all company systems, ensuring high service availability and user satisfaction for customers and internal users.

Offered management support for ICT service operations and project management initiatives, contributing to successful change implementation.

Managed day-to-day service desk operations, ensuring timely resolution of incidents, service requests, and escalations to maintain operational efficiency.

Scoped and managed small-to-medium improvement projects, enhancing existing applications and services to meet evolving business needs.

Provided critical technical support for customer service center configuration and testing activities during peak project phases, ensuring smooth deployment.

Maintained database integrity and performance by establishing and enforcing standards and controls, ensuring data reliability and accessibility.

Prepared for and managed database expansion initiatives, ensuring scalability and future capacity for growing business needs.

Provided senior technical management with regular reports on system performance and identified problems, enabling proactive decision-making and issue resolution.

Led hardware and software upgrade projects, assessing transaction processing and database production options to enhance system efficiency and user experience.

Developed and implemented robust security policies, procedures, and controls for databases, safeguarding critical information assets.

Managed network storage and backup operations, ensuring data integrity and availability for critical institutional information.

Provided essential data communication and infrastructure support, maintaining reliable connectivity for all users.

Executed software installations and configurations across workstations, ensuring compatibility and optimal performance for various applications.

Assisted with network administration, configuration, and troubleshooting, contributing to a secure and efficient network environment.